The telecommunication industry is rapidly moving towards offering Value Added Services (VAS) to its customers in the form of content, songs, subscription services and tunes. A voice interface is the ultimate solution in the quest of the customer to zero in on her favorite tune or other content. Simmortel Voice provides the reliability and scalability which enables the service provider to provide the long tail of entertainment and information content.

Install Hosted IVR System  for an improved telecommunication efficiency.

Media

Web 2.0 is personal and engaging. Should not Media 2.0 be the same?

With most of the media today being broadcast, truly engaging the consumer by personalizing the experience can be a daunting task. Not any more. Simmortel Voice platform is being used by numerous media companies to reach out to their consumers with the ultimate experience in personalized content delivery. A highly available platform that delivers the most intuitive voice interface is helping traditional media players change the rules of the game with constantly evolving services and content for their consumers.

Can the Ubiquitous Mobile Phone go beyond SMS to reach millions of illiterate Voters in 2009 Lok Sabha Elections ? Simmortel lends a Voice!

Read Case Study to see how mobile phones were used in Lok Sabha Election Campaigns, 2009 in India.

Local Search and Yellow Pages Providers

Providers of local search service and yellow pages information over internet and SMS are exploiting the Simmortel Voice Platform for delivering the most satisfying experience in local search. With its highly effective voice solution, especially customized for local search, Simmortel Voice delivers on the long promised access to information for the average consumer.

Travel

Airlines customers benefit greatly from a voice interface. With rising ticket prices, service surcharges, and frequent flight delays, the airline customer had ever limited patience with frustrating IVR systems or customer care experience. Airlines can use intuitive voice solutions to offer precise information to their customers. A pleasant caller experience goes a long way to ensure customer loyalty.

Indian Railways is using a custom voice portal to provide effective information to their customers over a remarkably user-friendly interface. For the first time, the train traveler can find availability of seats by simply specifying the name of stations; all accomplished with a single phone call.

Travel Services and Hospitality

Travel portals on the internet are looking at ways to increase their reach when the average traveler is away from her desk. Solutions from Simmortel Voice are helping them reach more customers and reach them more often.

With on-demand application control and smarter messaging capabilities, Simmortel Voice provides an advanced solution for the hospitality industry. Ultra-reliable and ultra-scalable voice services, enable the hospitality industry to provide higher levels of service and extend the brand experience.

Retail and Food Service

Simmortel Voice platform enables Retail and Food Service players to offer high customer care service every time they are reached on the phone. Simmortel Voice platform turns your phone into a powerful medium for establishing lasting relationships with the ever fastidious customer. We deliver an intuitive interface, dynamic audio and perfectly timed up-sell and cross-sell messages to give your customers a great experience irrespective of where they call from or where they are.

Business Process Service Providers

The traditional hardware infrastructure model leaves the business process service provider with unwanted bandwidth, ever increasing costs in upgrading and an uphill battle against the closed ecosystem of communication hardware providers.

Simmortel Voice’s cutting edge voice platform integrates seamlessly with the existing CRM and IT systems to automate even the most complex customer care tasks, while keeping costs to a minimum. With an open platform that is cost-effective and scalable, Simmortel Voice delivers the right solution for the industry to cut costs, increase customer satisfaction and potential profitable interactions.